Should you believe the product you purchased to be defective please call us on 1300 799 098 for approval to return. We will issue with a RA number which must be quoted on the return package. upon receipt of the returned package we will issue a refund of any unused packs.
Postage must be paid by the sender, and will not be refunded by CoffeePod Shop (this does not affect your statutory rights).
All returns should be sent to:
TVP Solutions Pty Ltd
160 Evans St
Returns must be sent within 28 days in a new and unused condition; otherwise we may retain the item(s), not refund them or refund at a reduced price.
As soon as the returns are received by TVP Solutions Pty Ltd, they will be credited and automatically refunded to the Credit Card or Paypal account used for the order; this should be within 14 days.